FREQUENTLY ASKED
QUESTIONS

FITWORKS Socks use an ultra-thin compression fit to keep the fabric smooth and secure inside tight climbing shoes. Unlike climbing socks that use high-friction yarn around the toes or heel, they rely on compression to minimise bunching and slippage.

Choose your usual EU street-shoe size:

• M: EU 35–38
• L: EU 38–43
• XL: EU 43–46

If you are between sizes, choose the smaller size for firmer compression and a lower ankle cuff, or the larger size for a slightly more relaxed fit and higher cuff.

They should feel noticeably snug without being painful or restricting circulation. The compression fit is intentional and will feel tighter than a normal everyday sock.

FITWORKS Socks are made from 80% nylon and 20% spandex. The high spandex content creates their secure compression fit, while the thin nylon knit preserves sensitivity inside climbing shoes.

Machine wash cold or at 30°C with similar colours, preferably in a laundry net. Do not use bleach or fabric softener. Do not iron or tumble dry. Air dry to help preserve the compression, shape and elasticity.

Yes. Although designed for climbing shoes, many customers also wear them for work, training and other sports where a thin, secure sock is preferred.

The ultimate climber’s shoebag, designed to simplify your post-climbing unpacking routine to three steps:

1. 01 UNZIP
2. 02 HANG
3. 03 AIR

Its clamshell design opens fully, while internal mesh covers keep everything securely in place. It also includes dedicated storage for socks and smaller essentials such as tape and liquid chalk, plus an integrated hook that lets you hang the entire bag open for airing.

We are currently targeting a launch around October 2026. Join the drop list or follow @fitworks.sg for launch updates and early notice.

The Vault Shoebag will be priced at $58 SGD.

It is not a generic bag with a logo added. Every part has been purpose-built around a climber’s routine—from the clamshell opening and internal mesh covers to its dedicated compartments and integrated hanging system. The result is a specialised, premium shoebag at a considered price.

We currently ship to:

• Singapore
• Malaysia and Brunei
• Hong Kong, Macao, Cambodia, Laos, the Philippines, Thailand and Vietnam
• Australia

If your country is not currently available, DM @fitworks.sg or email gabriel@fitworkssg.com and let us know where you are. We will look into making FITWORKS available there.

Shipping is calculated automatically at checkout based on your destination and order. You do not need to estimate the parcel weight yourself.

Orders are usually packed and dispatched within 1–3 business days. Processing may take slightly longer during launches, promotions or public holidays.

Estimated delivery times are shown at checkout. Depending on your location, delivery generally takes approximately 2–14 business days after dispatch. Customs and carrier delays may occasionally affect international orders.

Yes. Orders are shipped through SingPost with tracking. You will receive your tracking details after the order has been dispatched.

International orders may be subject to import duties, taxes or handling charges imposed by the destination country. These charges are not included unless stated at checkout and are the customer’s responsibility.

Email gabriel@fitworkssg.com as soon as possible. We will try to update it, but changes cannot be guaranteed once an order has been packed or dispatched.

Check the tracking information first. If the parcel appears significantly delayed or has been marked as delivered but cannot be found, contact us with your order number and we will help investigate with the carrier.

Unopened socks and unused products in their original condition may be returned within 14 days of delivery. For hygiene reasons, socks that have been opened, tried on, worn or washed cannot be returned or exchanged.

Contact us before returning anything. Return shipping and any new delivery charges are the customer’s responsibility unless the item is faulty or incorrect.

Yes, provided the packaging remains unopened and the socks are in their original condition. Contact us within 14 days of delivery. Return and redelivery costs will be borne by the customer.

Contact gabriel@fitworkssg.com as soon as possible with your order number and clear photographs of the issue. We will assess it and arrange an appropriate replacement or refund.

Contact us as soon as possible. We can only cancel or modify an order before it has been processed for dispatch. Once it has been packed or shipped, changes may no longer be possible.

Original shipping charges are non-refundable unless the order was incorrect, faulty or otherwise eligible for a remedy under applicable consumer law.

Approved refunds are returned to the original payment method. After processing, your bank or payment provider may require several additional business days for the funds to appear.

For athlete partnerships, content collaborations or other opportunities, email gabriel@fitworkssg.com or DM @fitworks.sg on Instagram.

We are open to working with climbing gyms, sporting-goods retailers and other suitable stockists. Email gabriel@fitworkssg.com with information about your business and proposed arrangement.