Shipping policy

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and Singapore public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Delivery estimates begin from the date of dispatch, not the date the order was placed.

During launches, promotions or other high-volume periods, processing may take slightly longer.

SHIPPING WITHIN SINGAPORE

Orders within Singapore are shipped using a tracked SingPost delivery service.

Shipping charges are calculated and displayed at checkout. Complimentary Singapore shipping is available for orders of S$60 or more after discounts have been applied.

Delivery usually takes approximately 1–3 business days after dispatch. Delivery times are estimates and may be affected by carrier delays or other circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

We currently ship to selected international destinations. If your country is available during checkout, we are able to ship your order there.

International shipping charges are calculated automatically at checkout based on the destination and the contents of the order. Customers do not need to calculate parcel weights or select a shipping zone.

International orders are sent from Singapore using a tracked SingPost service and may be transferred to a local postal carrier in the destination country for final delivery.

International delivery typically takes approximately 3–14 business days after dispatch. Customs processing, remote locations, local postal disruptions and other circumstances may result in longer delivery times.

TRACKING

Tracking information will be provided in your shipping confirmation email. Tracking may take some time to update after the parcel has been handed to the carrier.

For international orders, tracking detail and update frequency may vary after the parcel has been transferred to the destination country’s postal carrier.

CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

The customer is responsible for paying any applicable import charges. FITWORKS does not control these charges and cannot estimate them in advance.

Customs processing may delay delivery. If an order is refused or returned because import charges were not paid, any refund will be handled in accordance with our Refund Policy and may be reduced by unrecoverable shipping, return or customs costs, to the extent permitted by law.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address. Please check your address carefully before placing your order.

If you notice an error after ordering, contact us immediately at gabriel@fitworkssg.com. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned because the address provided was incorrect or incomplete, or because the parcel was not collected following an attempted delivery, the customer may be responsible for the cost of reshipping the order.

DELAYED OR MISSING ORDERS

Delivery times are estimates and are not guaranteed. Delays may occur because of postal disruptions, customs processing, severe weather, peak periods or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, check the tracking information first. If there has been no update or the parcel appears significantly delayed, contact us at gabriel@fitworkssg.com with your order number.

We will assist with a carrier investigation where appropriate. If the carrier confirms that the parcel has been lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable law and our Refund Policy.

ORDERS MARKED AS DELIVERED

If tracking shows that your order has been delivered but you cannot locate it, please:

Check your letterbox, doorstep, parcel locker or other designated delivery location.
Check whether someone else at the address accepted the parcel.
Contact the local postal carrier using the tracking number.
Contact us at gabriel@fitworkssg.com if the parcel still cannot be located.

Please notify us as soon as possible, preferably within seven days of the recorded delivery date, so that we can assist with an investigation.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, contact us at gabriel@fitworkssg.com with your order number and clear photographs of the parcel and item.

Damaged, defective and incorrect orders will be handled in accordance with our Refund Policy and any rights available to you under applicable law.